How can I create an account of the RAVIPA Club
- To create an account of the RAVIPA club, you can just simply send a receipt of your purchase to our LINE official account : @ravipajewelry and our team will facilitate you.
How can I track my order?
- As soon as your order is sent, we will notify you via email with a tracking number. If you do not receive it, please contact us at email contact@ravipa.com
What are the benefits of creating an account?
- Every spending of 1,000 THB, you will get 1 point. You can collect points to redeem a special discount voucher and enjoy the next purchase. Kindly note that points cannot be exchanged for cash or any items and cannot be transferred to others.
What countries do you deliver to?
- We can ship worldwide with the local post.
Is the delivery of my order free?
- We offer free shipping for all orders being sent in Thailand. For international orders, shipping cost will be confirmed upon checkout.
Do I need to pay customs fees?
- Your order may be subject to import taxes and customs duties. These fees are not included in item price and shipping cost. Since the customs policies greatly vary from country to country, we recommend you to recheck with your local customs office directly for more information.
What is the delivery time for my order?
- Shipping time depends on the destination, approx. 5-7 days for domestic orders and 14-21 days for international orders.
I haven’t received my order. What should I do?
- Please do not hesitate to contact us at email contact@ravipa.com or LINE official : @ravipajewelry. Our customer support team is happy to assist you.
How can I order RAVIPA?
- To place an order, choose your favorite product and contact us via your preferred channel
- Email : contact@ravipa.com
- Line Official Account : @ravipajewelry - After the payment, you will receive your order within 7 business days, with the exception of customized orders and rings, which are delivered 14-21 business days.
Can I request customized changes in RAVIPA collections?
- Please contact us to discuss your ideas. Everything from a silver ring to yellow gold ring, bracelet length adjustment or changes to the gemstone, nothing is beyond your imagination and our expertise. We are available to help with any queries you may have via email (contact@ravipa.com), phone at (+66(0)90-919-9295) or click here.
Can I have a name engraved on my jewelry?
- Our name engraving service is available for some pieces. Engraving service is subject to additional charges (30USD with unlimited letters). For more details or special requests, please contact us via email (contact@ravipa.com) or phone at (+66(0)90-919-9295) or Official LINE ID: @ravipajewelry.
Is the gift wrapping available?
- Yes. We offer complimentary gift wrapping for all purchases made and for each item on the site. Your jewelry will be wrapped with the finest handmade white box tied with a signature white ribbon with our logo.
If a product is not in stock, when will it be available again?
- We regularly replenish our stock. Alternatively, if product is out of stock, you can
How can I know if my order was processed correctly?
- After placing the order, you will receive an email with a confirmation number. You can log into your account and go to ‘My Orders’ to review your order.
Can I cancel or modify my order?
- You can request a cancellation of your order at any time prior to its shipment. Once the order has been processed and fulfilled, it cannot be canceled.
How do I take care of my jewelry?
- We use plated micron gold in all our pieces. This would prolong the shininess of the jewelry. Our jewelry was created with the utmost love and care. Follow these simple steps to prolong your jewelry quality. As with most precious metals, sterling silver tarnishes but is less likely to happen, if worn regularly.
- Clean your silver jewelry in warm soapy water. Use a soft toothbrush to clean crystals if necessary.
- Ensure your jewelry is rinsed thoroughly and dried before storage. Alternatively, you can polish your silver jewelry with a soft cloth.
- Like gold, silver is susceptible to damage by chlorine and you should avoid wearing silver jewelry when exposed to chlorine or bleach.
- As with all fine things in life, you should take care and protect your jewelry. Always store them in a jewelry box, and make sure not to drop, bash or scratch it.
- We offer a cleaning service for our fine jewelry. Please visit our stores or contact us via email (contact@ravipa.com) or phone at (+66(0)90-919-9295) or Official LINE ID: @ravipajewelry.
Do you have a warranty for your jewelry?
- If the jewelry proves to be defective in material or has workmanship issues we will repair them at no cost to you. If it cannot be fixed, we will replace the item and will also bear the shipping cost.
Where is the source(s) of your precious color stones and diamonds?
- Our precious stones and diamonds come from our third-generation gemstones business in Bangkok, Thailand, which has precious stones from all over the world. If you are looking for rare precious stones that will be a heritage for the next generation you have found the right place. For more details please feel free to contact us via email (contact@ravipa.com) or phone at (+66(0)90-919-9295) or Official LINE ID: @ravipajewelry.
Do you offer a gem certification service?
- We can provide you with gem certificates for additional charge by the GIA (Gemology Institution of America) and GIT (Gemology Institution of Thailand). Please feel free to contact us via email (contact@ravipa.com) or phone at(+66(0)90-919-9295) or Official LINE ID: @ravipajewelry if you need any further information.
What are the materials for our jewelry?
- We use qualified materials for our products which includes sterling silver plated with 18k gold. You can trust that wearing our products won’t cause any allergy because they don’t include any Nickel.
- Adorn with Cubic Zirconia (CZ diamond) import from Italy
- For our fresh water pearl, we have chosen qualified peal which vary in colors which include Marshmallow Pearl (white color), Pink Gold Pearl, Lavender Pearl, Little Gray Pearl, Peach Pearl (light orange color)
Can I wear the jewelry if I get allergic very easily?
- All of our jewelry is made from material that doesn’t include Nickel. Most of the people will be allergic to Nickel (can be found in some jewelry plating) You can trust that by wearing our jewelry, you won’t feel itchy or have any allergy.
Will the color of the jewelry fade or blacken if I wear it regularly?
- All of our jewelry are specially chosen and exceptionally qualified with the process of 3-micron gold plating which surely won’t make the jewelry color fade or blacken.
Is there a possibility that the diamond might fall out?
- The diamond certainly won’t fall out. The method we use in the diamond setting process in sterling silver is the same as the diamond setting in the engagement ring. We also have a warranty in case the jewelry is proved to be defective in material or has workmanship issues.
What can I do if the earring pads are loose?
- You can take the earring pads off and squeeze its back to make it tighter. If you face any difficulty, you can bring it to the store so we can fix it for you.
Do you sell plain necklaces without a pendant?
- Yes, we sell plain sterling silver necklace (unscalable) with the price of 1,290 baht and the scalable one for 1,590 baht.
How do I make a wish?
- When praying, tell your name, birthday, your current home and work address, and ask specifically what you are wishing for.
What are the payment methods available?
We accept online payment via Bank Deposits, Credit, and PayPal.
Why was my payment refused?
- Payment refused due to various possible reasons. Please contact your banking institution for assistance.
What is the length of the necklace?
- Our necklaces have different lengths starting from 16 - 18 inches. So, it’s best to contact us prior to your purchase to make sure the necklace would fit you.
